A high-performing General Manager leading one of the company’s key operations faced a pivotal moment during a presentation to senior executives. Despite impressive operational results, their delivery failed to inspire confidence. The message was detailed but flat, leaving senior leaders questioning whether the GM was ready to operate at the next level.

A high-performing Managing Director was widely regarded as a top candidate for promotion. Their dedication, work ethic, and results were never in question—but their leadership style was creating unintentional bottlenecks. As deadlines slipped and approvals stalled, it became clear that the leader’s habit of being involved in every detail was holding both them and their team back.