How often do you hear "You're On Mute!"
Probably one of the most common things we hear on a daily remote-working basis. But what happens when vertical communication breaks down? When the information from one hierarchical level doesn’t reach or doesn’t resonate with those in charge.
People die.
That’s right. The ultimate communication problem. Tragically so.
On January 28, 1986, the Space Shuttle Challenger was set to launch from Cape Canaveral, Florida. However, just 73 seconds after liftoff, the shuttle broke apart, resulting in the deaths of all seven crew members on board.
The subsequent investigation revealed that the engineers from the company that built the solid rocket boosters expressed concerns about the effect of cold temperatures on the rubber O-rings that sealed the joints between the sections of the boosters.
The engineers warned that low temperatures could compromise the O-ring’s ability to effectively seal the joints - which could lead to catastrophic failure.
Despite the warnings, the management at NASA did not fully understand or appreciate the severity of the engineers’ warnings.
You’re on mute.
It’s too cold for the O-rings to seal properly.
You’re on mute.
A leak could ignite the fuel tanks.
You’re on mute.
We strongly recommend waiting for warmer launch weather.
You’re on mute.
Ask yourself this. Is your organization currently an environment that fosters open, and transparent communication?
Or are you on mute?
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